ISSA Workshop at Pulire Asia 2007
In Association with British Institute of Cleaning Science - 6-7 February 2007

Programme Day 1 – 6 February 2007

10:30-12:00           Quality Assurance and Management in Cleaning Service Provision

The speaker will share his knowledge on the various aspects of quality assurance and the training and management of cleaning staff. This session will focus on three areas of quality assurance:
1.  Setting up the company to deliver quality - (new ISSA standard)
2.  Training staff to deliver quality.(accreditted qualifications, BICSc)
3.  Auditing for quality (European standard)

Speaker: Mike Sweeney, Fellow/Moderator – British Institute of Cleaning Science

From a start as a part time office cleaner some forty four years ago, Mike Sweeney has held a number of senior management positions in the cleaning industry in both the service provision and manufacturing/supply sectors.  He has a long association with the British Institute of Cleaning Science and has been a Fellow since 1983. 
He was appointed as Chief Executive of BICSc in February 1998 and led the successful development of the Institute’s membership and educational sectors, both in the UK and overseas, until his retirement to his native Ireland in early 2005.  He is now a consultant to the cleaning industry and continues to act as a Moderator for the Institute’s world-renowned range of qualifications.

14:30-16:30                        Food Hygiene Practices and Food Safety

This session will focus on the various aspects of food hygiene practices in a commercial or hospitality establishment. The speaker will share insights on the proper implementation of a food hygiene programme, HACCP, hygiene auditing and other important areas of food hygiene and safety.

Speaker: Serban Teodoresco, Managing Director, SafeKey Group, JohnsonDiversey Group of Companies

Serban Teodoresco began his career in the food industry as Product Manager for Alfa-Laval Canada in 1982. His responsibilities included the development of new markets in the area of Processed Food and Aseptic technology. Four years later, he moved to a newly created consultancy group called the Ontario Food Technology Centre. The goal of this group was to improve the productivity, quality and safety of foods produced in Ontario, Canada to be competitive in the new NAFTA environment.
In 1989 he joined Diversey, part of the Molson Group. From 1993 to 1996 he was Regional Director - Food, Southern Europe (Spain, France, Italy and Portugal). In 1997, he became Global Innovation Leader, responsible for the creation and launch of the Food Safety Consulting Group. From 1999 to 2000 he was VP Operations and since 2001, he is Managing Director of SafeKey Group.
SafeKey Group is the Service and Consulting Group of JohnsonDiversey. Established in 1999, it provides professional services, consulting and solutions in the area of Food Safety, Quality and Risk Management.

10:00 – 12:00                        Hospital Cleaning: Management and Practices

The speaker will focus on the various practices, implementation, methodologies, management and evaluation of a cleaning programme for healthcare facilities. Topics to be covered include infection control and prevention, safety auditing, staff training, quality assurance, risk management and management practices.

Speaker: Judith West, Director – British Cleaning Council

In June 2005, Judith was elected Chairman, for a two-year term, of the British Cleaning Council, which works closely with 18 other members who are directly involved in the cleaning industry.
She is also the Immediate Past Chairman and a council member of BICSc, a member of the Guild of Environmental Cleaners, an Associate Member of C.S.S.A. (Cleaning Support Services Association) and a member of A.D.M. (Association of Domestic Managers) dealing with Hospitals and National Health Service.
She has 30-plus years of experience in management, training and auditing of cleaning companies and support services. In 2000, she set up Cranbrook Consultants, a company dealing with training, health & safety issues for a variety of clients including healthcare providers and large-scale commercial cleaning companies.

14:30 – 16:30                         Stone Care and Maintenance

This session will focus on the care and maintenance of stone surfaces. The speaker will focus on identifying the right solutions for the various types of stone, identification of various stains, proper methodologies of cleaning various stone surfaces as well as provide a frame of reference for the various methods in stone maintenance.

Speaker: Vincent Lim, Senior Consultant, Otares Pte Ltd

Vincent Lim has been involved in the cleaning industry for over 30 years as a service provider, managing partner, trainer and consultant. He has extensive experience and know-how in the maintenance, restoration and properties of various stone surfaces.
He has been a trainer for various stone care and maintenance programme for close to 20 years, both for in-house departments as well as public-run courses throughout the Asia-Pacific and Middle East. He currently runs Otares Pte Ltd, a training and consultancy firm for the cleaning industry.
He was inducted as a Fellow at the British Institute of Cleaning Science in  1995 for distinguished service to the Institute and the cleaning industry in general.