1000hr

Opening Ceremony

1030hr

Welcome Address
Mr Michele Redi, President, Afidamp FaB

1045hr

Keynote Address
Mr Milton Ng, Vice President, Environmental Management Association of Singapore

1115hr

The global cleaning services industry and its growing impact in Asia
Examining the driving forces, technology innovations and future trends that lead to the acceptance level and growing impact of the cleaning solutions industry.
Mr Ranajay Dasgupta, Consultant, Environmental & Building Technologies, Asia Pacific, Frost & Sullivan

1145hr

From clean to green – Uncovering the myths, hype and issues on cleaning

• To brand and create confidence for foreign investment and tourism
• Medical and environmental concerns
• The green movement across all markets and industries

Mr John Laws, Executive Director, Australian Cleaning Contractors Association Inc

1215hr

Networking Lunch

1400hr

5 Foolproof ways to profit maximisation for cleaning contractors

• Defining strategic goals 
• Assessments - the key to successful continual service Improvement
• Service improvement planning and execution

Mr Dylan Ng Terntzer, Co-founder & CEO, Supersteam Asia Pacific

1430hr

Chemical-free scrubbing, the future of sustainable cleaning

• Sustainability through innovation
• EC-H2O, the latest in eco-friendly cleaning
• Scrubbing that uses no chemicals and less water

Mr Ignatius Ng, Regional Manager, Tennant Company

1500hr

Afternoon Refreshments

1530hr

Pest Control in the 21st Century – The Deeper truth about understanding the pests and maximizing effectiveness

• Cost and funding
• Controversy
• Risk and evaluation

Mr Carl Baptista, Director (Head of R&D), Origin Exterminators 

1600hr

New trends in air cleaning and purification - Maintenance, cost-savings, new technologies

• ‘Sick building syndrome’: How air quality affects productivity
• Enhancing indoor air quality

Mr Steve Chan, Managing Director, EcoLiving Systems Pte Ltd

1630hr

End of Day One

0930hr

Industry Roundtable Discussion

• Environmental Management Association of Singapore
• Australian Cleaning Contractors Association
• Malaysian Association of Cleaning Contractors
• Association of Indonesian Cleaning Service Enterprise
• Building Owners and Managers Association Philippines

1030hr

Coffee Break

STRATEGIES TO KEEPING PROFITABLE CLEANING SERVICES CONTRACTS

1100hr

Structuring and awarding cleaning contracts – Finding the right balance between cost, capacity and resources

• Criteria and standards
• Environmental concerns
• Corporate social responsibility

Mr Milton Ng, Vice President, Environmental Management Association of Singapore

1130hr

Sustaining profitability in a price-driven industry

• Well-managed investment and maintenance in products and equipment
• Devising cost-effective systems
• Controlling quality and consistency
• Packaging services with the right quote
• Training of staff

Mr Wolfgang Mildenberg, Director of Marketing, Karcher (S)

1200hr

Italian solution: The right choice
Dr Massimiliano P. Sponzilli, Trade Commissioner, Italian Trade Commission

1230hr

End of Day Two